Need help?

If something in the app is unclear, not working, or not doing what you expected, get in touch. Include the solicitation number you were working on and what you were trying to do, and you will get a faster answer.

Before you write in

• A PDF will not upload or cannot be read. This usually means the document was created by scanning a physical paper copy. To fix this: open the PDF, press Command + A then Command + C on Mac, or Ctrl + A then Ctrl + C on Windows, then use the paste option on the document slot.
• A solicitation was not found on SAM.gov. That is normal. Many solicitations are posted on agency procurement portals instead. Create the workspace and upload the documents yourself.
• A review will not start. The app needs your Section M evaluation criteria before it can evaluate anything. Add that document to the Section M slot first.
• Having trouble signing in. If you cannot log in, make sure you are using the email address you signed up with. If you have forgotten your password, use the Reset Password link on the login page. If you are still locked out, contact us and include the email address you used to sign up.

For how your proposal content is stored, isolated, and deleted, see the Security and Trust page.